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Shipping & Handling

Processing Orders

Orders begin processing within 24 hours of placement and ship according to shipping method chosen and the day of the week the order is received. 

Due to the unique and perishable nature of our products, orders being shipped to warm climates above 72 degrees must be shipped Overnight or 2nd Day Air with ice. Please select ice option for warm destinations. Teuscher is not responsible for melting. If ice is not selected for warm destinations, the order will NOT be shipped. 

Warm Weather 

Due to the unique and perishable nature of our products, orders being shipped to warm climates above 72 degrees must be shipped Overnight or 2nd Day Air with ice. 

Please select ice option for warm destinations. Teuscher is not responsible for melting. If ice is not selected for warm destinations, the order will NOT be shipped.

Future Ship Date

Select the "future ship date" option for any future shipment. This is the date the order ships and NOT the date the order will arrive. Blackout dates apply – check shipping methods below. 

Shipping Methods

Messenger

  • Cut off time is 2pm CST
  • Same day delivery – valid ONLY to a business or residence with front desk/doorman services (check Fedex Ground otherwise)
  • Signature upon delivery is mandatory for this service

Fedex Ground - Illinois, Wisconsin, Michigan, Indiana only

  • Orders ship Monday through Thursday only. Cut-off time is 3pm CST
  • Orders placed or received Friday through Sunday will ship the following Monday.

Fedex Ground - Other states 

  • Orders ship Monday–Wednesday only. Cut-off time is 3pm CST.
  • Orders placed or received Thursday through Sunday will ship the following Monday.
  • Package delivery can take 3 to 5 days for ANY location. Delay may incur during the Holiday season or severe weather.
  • Not available to certain states.

Fedex 2nd Day

  • Orders ship Monday–Wednesday only. Cut-off time is 5pm CST.
  • Orders placed or received Thursday through Sunday will ship the following Monday.
  • Questions about Saturday delivery?  Call 888-387-2437 before 5pm CST.

Fedex Overnight

  • Orders ship Monday–Thursday only. Cut-off time is 5pm CST.
  • Orders placed or received Friday through Sunday will ship the following Monday. 

Fedex Overnight - Saturday delivery

  • Orders ship Friday only. Cut-off time is 5pm CST Friday.
  • Select this option if you want your order delivered on Saturday.
  • Saturday delivery is only available to residences.
  • Questions about Saturday delivery? Call 888-387-2437 before 5pm CST. 

Important Delivery Address information

  • Detailed address information including a phone number is required.
  • Please add apt# or unit #, company name, department, suite or floor where applicable.
  • Teuscher is not responsible for errors in address information provided by the customer.
  • Fedex charges a $10.00 fee for return or redelivery of a package due to address errors.
  • Address error fees will be charged back to the customer.

Chocolate Storage Information

We recommend that you don’t refrigerate any of our chocolate. Instead, store in a cool, dry place preferably at a temperature between 68-72 degrees Fahrenheit.