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SHIPPING

Processing Orders

Orders begin processing within 24 hours of placement and ship according to shipping method chosen and the day of the week the order is received. 

Warm Weather 

Due to the unique and perishable nature of our products, orders being shipped to warm climates above 72 degrees must be shipped Overnight or Express with ice. Please select ice option for warm destinations. Teuscher is not responsible for melting. If ice is not selected for warm destinations, the order will NOT be shipped.

Future Ship Date

  • Write the Date you would like us to ship in “Comment” section at Check Out
  • No Thursdays (unless Overnight option is selected)
  • No Fridays (unless Overnight Saturday Delivery is selected)
  • No Saturdays or Sundays

Shipping Methods

Messenger

  • Cut off time to : 2pm CST
  • Past the cut off time the order will be sent the following business day.
  • No Saturday or Sunday service
  • Call for Future Date - 888.387.2437

Fedex Ground - Illinois, Wisconsin, Michigan, Indiana only

  • Orders ship Monday through Thursday only. Cut-off time is 2pm CST
  • Orders placed or received past 2pm on Thursday, Friday through Sunday will ship the following Monday.
  • Package delivery can take 3 to 5 days for ANY location. 

Fedex Ground - Other states if available

  • Orders ship Monday–Wednesday only. Cut-off time is 2pm CST.
  • Orders placed or received past 2pm on Wednesday, Thursday through Sunday will ship the following Monday.
  • Package delivery can take 5 to 7 days for ANY location.
  • Not available to Hawaii and Alaska

FedexExpress 2/3 days

  • Orders ship Monday–Wednesday only. Cut-off time is 2pm CST.
  • Orders placed or received past 2pm on Wednesday, Thursday through Sunday will ship the following Monday.
  • NO Saturday or Sunday delivery
  • Questions about Saturday delivery?  Call 888-387-2437 before 2pm CST.

Fedex Overnight

  • Orders ship Monday–Thursday only. Cut-off time is 2pm CST.
  • Orders placed or received past 2pm on Thursday,Friday through Sunday will ship the following Monday. 

Fedex Overnight - Saturday delivery

  • Orders ship Friday only. Cut-off time is 2pm CST Friday.
  • Select this option if you want your order delivered on Saturday.
  • Saturday delivery is only available to residences. 
  • Questions about Saturday delivery? Call 888-387-2437 before 2pm CST. 

No signature required 

All orders are shipped “no signature required” which means the package will be left at the shipping address, which may mean simply left on a residential doorstep.

We are not responsible if the package is lost or stolen or melted after Fedex has completed the delivery 

Important Delivery Address information

  • Detailed address information including a phone number is required.
  • Please add apt# or unit #, company name, department, suite or floor where applicable.
  • Teuscher is not responsible for errors in address information provided by the customer.
  • Fedex charges a $15.00 fee for return or redelivery of a package due to address errors.
  • Address error fees will be charged back to the customer.  

SHIPPING DISCLAIMER 

Teuscher does not guarantee delivery times once the order is handed over to Fedex, the shipping carrier.

Teuscher is not responsible for delivery delays due to weather, Fedex equipment failure, Fedex sorting management or Fedex higher shipment volume handling

Please accept our apologies for any inconvenience. 

Teuscher is not responsible for any orders returned due to a refusal of delivery or invalid/incorrect address or non-adherence to our shipping policies 

RETURNS

All Sales are final, no return, no refund, no exchange, no store credit 

In the case there was an issue with your order please contact our store for assistance at 888.387.2437 or email at [email protected] within 5 days of receipt of your order with a detailed description and photographs